Privacy Policy

Information we collect

Contact and inquiry information

This may include your name, work email address, phone number, company or property name, city, property size, number of entrances, current entry system, and information you choose to provide when requesting an assessment or contacting Venia.

Customer and account information

For Venia customers, this may include account identifiers, property information, authorized staff information, user roles, account settings, and support communications.

Property access information

When Venia services are deployed at a property, Venia may process information necessary to administer access, including resident and staff records, credential identifiers, access permissions, entrance activity, visitor-access information, device status, system events, and records of administrative actions.

Technical information

Our website and infrastructure may process technical information such as IP address, browser and device information, timestamps, requested pages, security logs, and similar information needed to operate, secure, and diagnose our services.

How we use information

• Respond to inquiries and property-assessment requests.
• Provide, configure, operate, maintain, and support Venia services.
• Manage residents, staff, entrances, credentials, permissions, and visitor workflows where enabled.
• Monitor reliability, investigate issues, and protect Venia systems and properties.
• Maintain operational, security, support, and audit records.
• Improve Venia products and customer workflows.
• Comply with applicable law and contractual obligations.

Sale and advertising use

Venia does not sell personal information for money and does not use resident access history for third-party behavioral advertising.

Venia does not currently share personal information for cross-context behavioral advertising.

When information may be disclosed

Venia may disclose information to service providers, contractors, infrastructure providers, and access-control integrations when reasonably necessary to provide or secure the service.

Information may also be made available to the property owner or management organization responsible for the relevant property, subject to authorization and contractual requirements.

We may also disclose information when required by law, to protect people or property, to address fraud or security threats, or as part of a permitted business transaction.

Data retention

Venia retains personal information for only as long as reasonably necessary for the purpose for which it was collected, to provide and secure our services, maintain appropriate operational and security records, meet legal or contractual obligations, or resolve disputes.

Retention periods may differ by data type. When sensitive resident information no longer serves a legitimate business, product, legal, or security purpose, Venia intends to delete or anonymize it as appropriate.

Data security

Venia uses administrative, technical, and organizational safeguards designed to protect personal information based on its sensitivity and associated risks.

No internet-connected system can be guaranteed to be completely secure. Security incidents are evaluated and handled in accordance with applicable law.

Notice at Collection

When you submit a property assessment request or contact Venia through this website, we collect the contact and property information you provide to respond to your request, evaluate the property, communicate with you, and maintain appropriate business records.

Venia does not sell this information or share it for cross-context behavioral advertising.

California privacy rights

California law may provide residents with rights concerning personal information depending on the applicable law and processing context.

Where applicable, rights may include requesting access to personal information, correction of inaccurate information, deletion, and information about disclosure practices.

If additional California privacy requirements apply to a particular Venia activity, Venia will provide the notices and request mechanisms required by applicable law.

Online tracking

Venia does not currently use third-party advertising pixels on this website or sell browsing information for behavioral advertising.

Browser "Do Not Track" signals do not have one universal technical standard. Venia will honor legally required recognized privacy preference signals where applicable.

Children

Venia's website and services are not directed to children under 13, and Venia does not knowingly collect personal information directly from children under 13 through this website.

Review or correct information

You may contact Venia to ask about personal information you provided directly to us or to request correction of inaccurate information, subject to applicable law and appropriate identity verification.

Changes to this policy

We may update this Privacy Policy as Venia's services, technology, or legal obligations change. The effective date above will be updated when changes are made.

Contact

Privacy questions and requests may be sent to privacy@veniaentry.com.

Venia Entry LLC
California, United States